OVO188 Privacy Policy – Malaysia User Data Protection

1 Introduction and Scope of This Policy

Welcome to the ovo188 Privacy Policy. This document is issued by ovo188 ("we", "Platform", or "ovo188") to transparently explain how we handle the personal information of users who access and use the ovo188.pro platform.

We understand that privacy is something every user values greatly. As such, we have built a robust and comprehensive data protection framework based on Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.

This Privacy Policy applies to all information collected through:

• The official ovo188.pro website and all associated subdomains.
• The ovo188 mobile app for Android and iOS.
• Communications you have with our customer support team.
• Any other digital services offered by ovo188.

This policy should be read in conjunction with Terms and Conditions ovo188 and the Responsible Gaming for a more comprehensive understanding of how our platform operates.

2 Types of Personal Data We Collect

Ovo188 collects various categories of personal information depending on how you interact with our platform. Below is a detailed description of the data we collect:

a) Account Registration Information

• Full name as per identity card or passport.
• Active email address.
• Mobile phone number registered in Malaysia.
• Date of birth (for age verification).
• Account password (stored in hashed form, not human-readable).

b) Identity Verification Information (KYC)

• Malaysian Identity Card number (MyKad) or passport number.
• Image or copy of a valid identity document.
• Selfie or facial image for liveness verification (if required).
• Proof of current address (utility bill, bank statement).

c) Financial Information

• Bank account number and bank name.
• Digital wallet details (TNG, Boost, GrabPay) linked to your account.
• Deposit and withdrawal transaction records.
• Game history and wagering activity.

d) Technical and Device Data

• IP address and approximate location based on IP.
• Browser type, operating system, and device version.
• Device identifier (Device ID) for mobile accounts.
• Access log data including dates, times, and pages visited.

3 How and Why Your Data Is Used

All data collected by ovo188 is used solely for lawful and stated purposes. We do not process your data beyond the scope of the following purposes:

Ovo188 never uses your data to make automated decisions that materially affect your rights or interests without appropriate human review.

4 Data Sharing and Disclosure

Ovo188 does not sell, rent, or trade users' personal data to any third party for commercial gain. However, there are limited situations in which data disclosure may occur:

Trusted Service Providers

We share necessary data with third-party service providers that support our platform's operations, including payment gateway providers, identity verification services, and cloud infrastructure. All such providers are bound by strict data confidentiality agreements and may only process data for specified purposes.

Legal Requirements

Ovo188 may be required to disclose user information to competent authorities such as Bank Negara Malaysia, the Malaysian Anti-Corruption Commission (MACC), or other law enforcement agencies when directed to do so by law or a valid court order.

Business Transfers

In the event of any merger, acquisition, or asset sale, user data may be transferred as part of that transaction. Users will be notified via a clear notice before any such transfer takes place.

5 Use of Cookies and Tracking Technologies

The ovo188 website and app use cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform through anonymous analytics.
• Preference Cookies: Saves your settings and preferences such as language and display theme for your convenience.
• Security Cookies: Detects suspicious activity and protects your account from unauthorised access.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, please refer to your browser's documentation.

6 Data Security Measures

Ovo188 continually invests in robust security infrastructure to ensure user data is always protected from unauthorised access, loss, alteration, or disclosure.

Key security measures we have implemented:

• Transit Encryption: All data transmitted between your device and our servers is protected with TLS 1.3 and 256-bit SSL encryption.
• Storage Encryption: Sensitive data such as bank account numbers and KYC information is stored in encrypted form using AES-256 encryption.
• Two-Factor Authentication (2FA): We provide a 2FA option to add an extra layer of security to your account.
• 24/7 Monitoring: Our systems are continuously monitored by a cybersecurity team to detect and respond to any threats in real time.
• Regular Security Audits: ovo188 undergoes independent security audits on a regular basis to identify and address any vulnerabilities.
• Internal Access Controls: Internal access to user data is restricted to authorized personnel only and is fully logged.

7 User Rights Regarding Personal Data

As a user of the ovo188 platform and subject to Malaysia's PDPA, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete data.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data, except where we are legally required to retain it.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.
• Right to Complain: You have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner if you believe your privacy rights have been violated.

To exercise any of the above rights, please contact the ovo188 customer support team via live chat or email at [email protected]. We will process your request within 30 business days.

8 Data Retention Period

Ovo188 retains users' personal data only for as long as necessary for the purposes stated in this policy or as required by applicable Malaysian law.

• Active Account Data: Retained for the duration your account is active and for a number of years after account closure to meet legal requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's Anti-Money Laundering (AMLA) legal requirements.
• KYC Documents: Retained for a minimum of 6 years from the date the business relationship ends.
• Support Communication Logs: Retained for 3 years for quality control and dispute resolution purposes.
• Technical & Log Data: Retained for 12 months before deletion or anonymisation.

Upon expiry of the retention period, data will be securely deleted or anonymised so that it can no longer be linked to any individual.

9 Links to Third-Party Services

The ovo188 platform may contain links or integrations with third-party services such as payment gateway providers. This Privacy Policy applies solely to the ovo188 platform and does not cover the privacy practices of any third party.

We encourage you to read the privacy policy of each third-party service you use in connection with the ovo188 platform. ovo188 is not responsible for the privacy practices or content of third-party websites.

All payment providers integrated with the ovo188 platform — including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay — are entities regulated by Bank Negara Malaysia and maintain their own privacy policies in compliance with local legal requirements.

10 Contact Us & Policy Amendments

Ovo188 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to users via a prominent notice within the platform or by registered email at least 14 days before the changes take effect.

The "Updated" date at the top of this document indicates the date of the latest revision. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us via:

• Live chat on the ovo188 platform (available 24 hours, 7 days a week)
• Email: [email protected]
• Page FAQ for frequently asked questions